How artificial intelligence is revamping customer call centers

How artificial intelligence is revamping customer call centers

How artificial intelligence is revamping customer call centers – CBS News Watch CBS News Everyone gets angry over customer service call centers – both the customers frustrated at having their complaints heard and resolved, and the employees who are on the receiving end of callers’ ire. That’s when an AI bot can step in to…

An FAQ from the future — how we struggled and defeated deepfakes

An FAQ from the future — how we struggled and defeated deepfakes

Cast your mind forward. It’s Nov. 8, 2028, the day after another presidential election. This one went smoothly — no claims of rampant rigging, no significant taint of skulduggery — due in large part to the defeat of deepfakes, democracy’s newest enemy. Is such a future possible? So far, neither government nor the tech industry…

Nvidia’s New China Pickle: Customers Don’t Want Its Downgraded Chips

Nvidia’s New China Pickle: Customers Don’t Want Its Downgraded Chips

Updated Jan. 7, 2024 12:01 am ET SINGAPORE—After U.S. regulations barred Nvidia from selling its high-performance artificial-intelligence chips to China in October, the company’s engineers quickly designed a new lineup to comply with the tightened rules. The U.S. tech company may have found some wiggle room, but it faces a bigger problem: Chinese cloud companies—some…

A Better New Year’s Resolution: Make Your Passwords Secure

A Better New Year’s Resolution: Make Your Passwords Secure

I recently staged a password intervention. One family member admitted to using the same password for every account. Another stored login credentials in iPhone Contacts. Both habits make accounts vulnerable to hackers. I had to step in. Copyright ©2024 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8

Coinbase is planning a pivotal acquisition that will allow it to launch crypto derivatives in the EU

Coinbase is planning a pivotal acquisition that will allow it to launch crypto derivatives in the EU

LONDON, ENGLAND – NOVEMBER 09: In this photo illustration, a flipped version of the Coinbase logo is reflected in a mobile phone screen on November 09, 2021 in London, England. The cryptocurrency exchange platform is to release its quarterly earnings today. (Photo illustration by Leon Neal/Getty Images) Leon Neal | Getty Images News | Getty…

Apple iPhone supplier Foxconn expects first-quarter revenue decline

Apple iPhone supplier Foxconn expects first-quarter revenue decline

Apple’s iPhone 15 series devices are displayed for sale at The Grove Apple retail store on release day in Los Angeles on Sept. 22, 2023. Patrick T. Fallon | AFP | Getty Images Apple supplier and lead iPhone assembler Foxconn on Friday reported a revenue drop for the final quarter of 2023 and said it…

Tesla recalls more than 1.6 million cars in China over problems with Autopilot, locks

Tesla recalls more than 1.6 million cars in China over problems with Autopilot, locks

Aerial view of Tesla vehicles waiting to be loaded on board a roll-on-roll-off cargo vessel at Nangang port on September 6, 2023 in Shanghai, China. Vcg | Visual China Group | Getty Images Tesla is recalling more than 1.6 million cars in China to fix problems with Autopilot features and locks, state regulators announced Friday….