How artificial intelligence is revamping customer call centers

Blazers brushed up against streetwear. Miniature cameras dangled from a woman’s earrings. One man’s hoodie read: “Rendered With Love.” Envoys from two parallel planets, software and showbiz, mingled in the Cary Grant Theatre on Thursday evening as they waited for the show to begin. Some recalled tales from the Cannes Film Festival; others debated the…

Technology 28 November 2023, 5:05 am 1 minute Reuters was first to report Meta Platforms’ (META.O) paid no-ads subscription service launched in Europe this month faced one of its biggest tests as advocacy group NOYB on Tuesday filed a complaint with an Austrian regulator, saying that it amounted to paying a fee to ensure privacy. …

A gift card issuer is facing a lawsuit over allegations it failed to make its popular prepaid cards less susceptible to a common scam. The lawsuit, filed last month by San Francisco City Attorney David Chiu, alleges Incom’s “Vanilla Gift” and “One Vanilla” non-reloadable cards featured “insufficient” packaging and “lax security features” that made them…

Updated Jan. 10, 2024 3:16 pm ET Amazon is eliminating hundreds of jobs across its film and television studio and Twitch streaming platform in an effort to rein in costs. Mike Hopkins, senior vice president of Amazon’s Prime Video and Amazon MGM Studios, announced the studio and video-division layoffs in an email to staffers Wednesday. …

See photos of November’s supermoon — the brightest in nearly 70 years.

Updated Jan. 8, 2024 6:46 pm ET Unity Software plans to lay off about 25% of its workforce as the company works to recover from a major dust-up with customers last fall. The company will let go about 1,800 employees, according to a securities filing on Monday. The cuts come after Unity laid off more…