How artificial intelligence is revamping customer call centers
Watch CBS News
Be the first to know
Get browser notifications for breaking news, live events, and exclusive reporting.
Watch CBS News
Everyone gets angry over customer service call centers – both the customers frustrated at having their complaints heard and resolved, and the employees who are on the receiving end of callers’ ire. That’s when an AI bot can step in to cut waiting time and help defuse the situation. Correspondent David Pogue talks with the founders of Gridspace, whose artificial intelligence customer service agent, named Grace, fills in for human agents at more than 100 airlines, banks, hospital chains and phone companies.
Be the first to know
Get browser notifications for breaking news, live events, and exclusive reporting.
Yusuf Mehdi, Microsoft’s consumer chief marketing officer, speaks during an event at the company’s headquarters in Redmond, Washington, on Feb. 7, 2023. Chona Kasinger | Bloomberg | Getty Images Microsoft on Thursday said keyboards on upcoming Windows PCs will feature a Copilot key for having text conversations with the software maker’s virtual assistant. It’s one…
But there is another possible reason Eli Lilly is making this change: Elon Musk’s bumbling of the Twitter Blue verification rollout, and one guy from Queens who decided to exploit it to troll Eli Lilly. In early November 2022, Twitter started offering verified checkmarks to paid $8-per-month Twitter Blue subscribers. The first few days were…
It took him months to figure out a file format that could accommodate such large amounts of data. The first candidate was TIFF, widely used in scientific applications and the VFX industry, but the format maxes out at 4 gigabytes and can’t have any values, including length or width, over 2 to the 32nd power….
Story highlights Virtual reality headsets range from inexpensive Cardboard to pricey PlayStation Here are your options if you want to dip your toe in or really swim with the VR big fish Thinking about treating your family to a little virtual reality this holiday? Have no idea where to start? Don’t worry. From Google’s inexpensive…
The public has been riveted for weeks by the most important federal trial for the tech world in a quarter-century. The criminal trial of accused cryptocurrency scam artist Sam Bankman-Fried, right? No, not that. We’re talking about U.S. vs. Google, a massive antitrust trial unfolding in a federal courtroom in Washington, D.C. Google is their…
Sam Altman, CEO of OpenAI, at the Hope Global Forums annual meeting in Atlanta on Dec. 11, 2023. Dustin Chambers | Bloomberg | Getty Images On Monday, OpenAI, the artificial intelligence startup behind viral chatbot ChatGPT, clapped back at The New York Times in a statement over the news outlet’s recently filed lawsuit over copyright…