How artificial intelligence is revamping customer call centers
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Everyone gets angry over customer service call centers – both the customers frustrated at having their complaints heard and resolved, and the employees who are on the receiving end of callers’ ire. That’s when an AI bot can step in to cut waiting time and help defuse the situation. Correspondent David Pogue talks with the founders of Gridspace, whose artificial intelligence customer service agent, named Grace, fills in for human agents at more than 100 airlines, banks, hospital chains and phone companies.
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The US news organisation claims millions of its articles were used without permission to train ChatGPT.
TikTok CEO Shou Zi Chew faced a bipartisan grilling on Thursday as he appeared before the House Energy and Commerce Committee to address lawmakers’ concerns about the video sharing app, which has 150 million active users in the US. Of particular concern to the committee was the company’s China-based parent company, ByteDance, and its suspected…
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The Competition and Markets Authority will consider if links between the two could be considered a merger.
How one company is using AI to combat package theft – CBS News Watch CBS News As the holiday season ramps up, one shipping company is using AI to help prevent packages from being stolen after they’re delivered. Janet Shamlian has the story. Be the first to know Get browser notifications for breaking news, live…
Comment on this storyComment Add to your saved stories Save Millions of households will lose discounts on their internet bills in the coming months if Congress does not act to extend an affordable-internet program. The Federal Communications Commission says it will begin winding down the Affordable Connectivity Program this week if it cannot secure more…