How artificial intelligence is revamping customer call centers

“These parents who battled for this, who were promised this, are still going to have Christmas without that child. They are not doing it for themselves, they are doing it for others, and the government should not be pitting itself against bereaved parents of murdered children”.

Warehouses, trucking and other aspects of the logistics industry have taken over much of the real estate in the Inland Empire in recent years, and now we know the industry has been trying to dominate local government as well. The people of Southern California are at risk of being drowned out by a corporate “community…

eBay’s headquarters in San Jose, California, U.S. Bloomberg |  Getty Images Online retailer eBay Inc. will pay a $3 million fine to resolve criminal charges over a harassment campaign waged by employees who sent live spiders, cockroaches and other disturbing items to the home of a Massachusetts couple, according to court papers filed Thursday. The Justice Department charged eBay…

A US labour agency says the employees sent an open letter to SpaceX executives, detailing workplace concerns.

The platform is released five months after it debuted in the UK, US and other parts of the world.

In the first two years of the Cheech Marin Center for Chicano Art and Culture’s existence, e-commerce giant Amazon.com was happy to contribute funds to the much-lauded Riverside facility. But this year, the Cheech hosted an exhibit that included a piece depicting an Amazon warehouse on fire. In an interview, the artist said the piece,…