Customer service has become a huge problem in this country. Just ask … literally anyone. But why is customer service so bad? First of all, labor shortage. Especially since the pandemic, it’s hard to find people to fill these jobs. The average call-center worker quits after 18 months. Then there’s consolidation. Corporate mergers of airlines,…
How artificial intelligence is revamping customer call centers – CBS News Watch CBS News Everyone gets angry over customer service call centers – both the customers frustrated at having their complaints heard and resolved, and the employees who are on the receiving end of callers’ ire. That’s when an AI bot can step in to…
You’ve probably heard that few things in life are certain except death and taxes, but we’d like to add something else to the list: cleaning up in the bathroom. So, since we have to do it, what’s the best technique? The preferred method of wiping “is not wiping,” nationally renowned anal surgeon Dr. Evan Goldstein…
Passenger oxygen masks hang from the roof next to a missing window and a portion of a side wall of an Alaska Airlines Flight 1282, which had been bound for Ontario, California and suffered depressurization soon after departing, in Portland, Oregon, U.S., on Jan. 5, 2024, in this picture obtained from social media. Instagram/@strawberrvy |…
A pedestrian holds an umbrella as they walk along a street in the rain in Times Square, New York, on Sept. 26, 2023. Ed Jones | AFP | Getty Images The state of the U.S. economy may be a chief concern among Americans, but 2023 wound up as a pretty good year for the macroenvironment….
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Comment on this storyComment Add to your saved stories Save In late 2022, NASA kicked off its Artemis campaign by flying the Orion spacecraft, without anyone on board, in a test flight around the moon. Now, it is aiming for the surface. In the wee hours Monday morning, a spacecraft owned and operated by a…
Cast your mind forward. It’s Nov. 8, 2028, the day after another presidential election. This one went smoothly — no claims of rampant rigging, no significant taint of skulduggery — due in large part to the defeat of deepfakes, democracy’s newest enemy. Is such a future possible? So far, neither government nor the tech industry…
January 7, 2024 at 6:00 a.m. EST (The Washington Post/Laura Padilla Castellanos; Jabin Botsford/The Washington Post; iStock) Comment on this storyComment Add to your saved stories Save Donald Trump is vowing sweeping changes to the nation’s economy that threaten to reignite inflation — even as the former president blames President Biden for higher prices and…
The US aviation regulator grounds 737 Max 9s to conduct urgent checks after the incident in Oregon.
