“Your call is very important to us.” Is it, really?

“Your call is very important to us.” Is it, really?

Customer service has become a huge problem in this country. Just ask … literally anyone. But why is customer service so bad?  First of all, labor shortage. Especially since the pandemic, it’s hard to find people to fill these jobs. The average call-center worker quits after 18 months. Then there’s consolidation. Corporate mergers of airlines,…

How artificial intelligence is revamping customer call centers

How artificial intelligence is revamping customer call centers

How artificial intelligence is revamping customer call centers – CBS News Watch CBS News Everyone gets angry over customer service call centers – both the customers frustrated at having their complaints heard and resolved, and the employees who are on the receiving end of callers’ ire. That’s when an AI bot can step in to…

An FAQ from the future — how we struggled and defeated deepfakes

An FAQ from the future — how we struggled and defeated deepfakes

Cast your mind forward. It’s Nov. 8, 2028, the day after another presidential election. This one went smoothly — no claims of rampant rigging, no significant taint of skulduggery — due in large part to the defeat of deepfakes, democracy’s newest enemy. Is such a future possible? So far, neither government nor the tech industry…

Nvidia’s New China Pickle: Customers Don’t Want Its Downgraded Chips

Nvidia’s New China Pickle: Customers Don’t Want Its Downgraded Chips

Updated Jan. 7, 2024 12:01 am ET SINGAPORE—After U.S. regulations barred Nvidia from selling its high-performance artificial-intelligence chips to China in October, the company’s engineers quickly designed a new lineup to comply with the tightened rules. The U.S. tech company may have found some wiggle room, but it faces a bigger problem: Chinese cloud companies—some…

A Better New Year’s Resolution: Make Your Passwords Secure

A Better New Year’s Resolution: Make Your Passwords Secure

I recently staged a password intervention. One family member admitted to using the same password for every account. Another stored login credentials in iPhone Contacts. Both habits make accounts vulnerable to hackers. I had to step in. Copyright ©2024 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8