How artificial intelligence is revamping customer call centers
Be the first to know
Get browser notifications for breaking news, live events, and exclusive reporting.
Everyone gets angry over customer service call centers – both the customers frustrated at having their complaints heard and resolved, and the employees who are on the receiving end of callers’ ire. That’s when an AI bot can step in to cut waiting time and help defuse the situation. Correspondent David Pogue talks with the founders of Gridspace, whose artificial intelligence customer service agent, named Grace, fills in for human agents at more than 100 airlines, banks, hospital chains and phone companies.
Be the first to know
Get browser notifications for breaking news, live events, and exclusive reporting.
Leezer, 30, a licensed clinical social worker in Chicago who runs his own private practice, created the TikTok less than a month ago to post videos about the kinds of things he focuses on with his clients: self-esteem, body image, anxiety. Then, last week, he got the comment on one of his videos. “In that…
How video games are continuing to become more accessible for people with impaired vision.
EconomyTechnology 23 November 2023, 1:46 pm 1 minute Reuters exclusively reported that Amazon (AMZN.O) is set to win unconditional EU antitrust approval for its $1.4 billion acquisition of robot vacuum maker iRobot (IRBT.O). Antitrust enforcers around the world have stepped up scrutiny of Big Tech acquiring smaller rivals, concerned about the accumulation of troves of data by a…
PARIS — The April 6 protest had already been moving for half an hour by the time I found Rémy Buisine. The 32-year-old video journalist at French online media outlet Brut had given me his live location, but he wasn’t wearing his neon-yellow press armband yet and, given his outfit (a light, navy puffer jacket and…
Cast your mind forward. It’s Nov. 8, 2028, the day after another presidential election. This one went smoothly — no claims of rampant rigging, no significant taint of skulduggery — due in large part to the defeat of deepfakes, democracy’s newest enemy. Is such a future possible? So far, neither government nor the tech industry…
Video collages and thirsty comments dedicated to TikTok CEO Shou Zi Chew have begun to pop up on the platform following the CEO’s testimony to Congress yesterday, when he spent five hours defending the platform in front of the House Energy and Commerce Committee. On TikTok, fan edits dedicated to the 40-year-old have declared him…