How artificial intelligence is revamping customer call centers

Prominent members of Mexican drug cartels are using Twitter to recruit new members, send warnings to rival gangs, post gory images and videos, and glorify the narco lifestyle. Some of these accounts were banned by Twitter’s safety team between 2012 and 2015, but they have been reinstated since Elon Musk bought the company last year. …

The tech giant is compensating US customers and faces similar allegations in the UK.

“Beeper Mini” app lets Android users send texts to iPhones with blue iMessage bubbles – CBS News Watch CBS News A new app called “Beeper Mini” allows Android phones to text iPhones with the blue iMessage bubble that had been exclusive to Apple devices. Jo Ling Kent interviewed the 16-year-old tech wizard who helped reverse…

Elon Musk — the CEO of Tesla and SpaceX and owner of X, formerly Twitter — speaks during the New York Times annual DealBook summit in New York City, Nov. 29, 2023. Michael M. Santiago | Getty Images The U.S. National Labor Relations Board has filed a complaint against SpaceX, alleging that Elon Musk’s defense…

Cybersecurity expert says advancements in AI will increase cyber threats in 2024 – CBS News Watch CBS News Artificial intelligence is giving cyber criminals another weapon, says CrowdStrike chief security officer Shawn Henry. As AI becomes more accessible, it is enabling individuals with limited coding skills to engage in hacking activities. He discusses how this…

Could humans suffer the same fate as the dinosaurs? While there’s still a lot of uncertainty around the risk potentially posed by artificial intelligence, some experts have some concerns AI could trigger humankind’s downfall. But even more alarming: scientists believe there’s a 50% chance AI will outperform humans in the next 20 years or so….