How artificial intelligence is revamping customer call centers
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Everyone gets angry over customer service call centers – both the customers frustrated at having their complaints heard and resolved, and the employees who are on the receiving end of callers’ ire. That’s when an AI bot can step in to cut waiting time and help defuse the situation. Correspondent David Pogue talks with the founders of Gridspace, whose artificial intelligence customer service agent, named Grace, fills in for human agents at more than 100 airlines, banks, hospital chains and phone companies.
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One of the newest and fastest-growing weapons in the fight against global warming is technology to remove carbon dioxide from the atmosphere, known as direct air capture. Some liken it to sucking CO2 out of the atmosphere. However, it’s not a perfect science, and most methods require a lot of water. That is about to…
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