How artificial intelligence is revamping customer call centers

Unpacking what’s new at one of the world’s biggest tech trade shows is a dizzying experience. Here’s the best (and weirdest) tech at CES 2024 we found.

Comment on this storyComment Add to your saved stories Save Language-learning app Duolingo has been steadily firing contract writers and translators, replacing them with artificial intelligence, in one of the most high-profile instances yet of a company getting rid of human workers in favor of AI. In several waves of layoffs last year, including in…

Anna Makanju orchestrated Sam Altman’s political debut like a diplomatic mission. But Congress’s AI push could test the company’s friendly reputation. January 9, 2024 at 7:00 a.m. EST Anna Makanju, the head of public policy at OpenAI, poses for a portrait on the grounds of the U.S. Capitol, on Aug. 31 in Washington, D.C. (Kent…

The news we followed, the people who fascinated us, the culture and trends that grabbed our attention — Google’s “Year in Search” data for 2023 sheds light on the top trending topics Americans wanted to know about this year. From celebrities and athletes to TV shows and box-office hits, people across the country turned to…

Omar Marques | Lightrocket | Getty Images The U.S. Securities and Exchange Commission just approved the first-ever batch of spot bitcoin exchange-traded funds to come out of the U.S. The agency gave the green light on Wednesday to sponsors of 10 ETFs, including BlackRock, Invesco, Fidelity, Grayscale, and Ark Invest — paving the way for…

“These parents who battled for this, who were promised this, are still going to have Christmas without that child. They are not doing it for themselves, they are doing it for others, and the government should not be pitting itself against bereaved parents of murdered children”.