How artificial intelligence is revamping customer call centers

Artificial Intelligence (AI) has been a game-changer across various sectors, revolutionizing the way businesses operate, enhancing productivity, and driving innovation. As we move into 2024, AI continues to evolve, presenting new opportunities and challenges. This blog post explores how AI innovations are transforming industries, the key trends to watch, and the implications for businesses and…

This comes a few days after Twitter announced that legacy verified accounts will lose their blue checkmark starting April 1 unless they sign up for paid Twitter Blue. At the same time, Twitter is working on a way for paid subscribers to hide their blue checks, presumably because it might seem embarrassing to have one…

Want to be instantly smarter? Want to bend technology to your will? Want to impress friends and family? You’re in the right spot. This is a compendium of our 12 favorite “Things to Do” from this past year’s Tech Things newsletter. We’ve got plenty of advice for how to make devices more helpful, safe and…

Story highlights Shane Kimbrough is a NASA astronaut He voted in the 2016 election CNN  —  From infinity and beyond, he found a way to vote. Shane Kimbrough, a NASA astronaut currently living on board the International Space Station, filed his ballot in Tuesday’s presidential election, according to a Tumblr post by NASA. NASA told…

Updated Jan. 9, 2024 7:09 pm ET X Corp. announced three new shows, including with former CNN host Don Lemon and former Hawaii congresswoman Tulsi Gabbard, as the social-media platform seeks to draw more eyeballs and move attention away from controversies over owner Elon Musk’s own posts. The platform also said Tuesday that it will…

Hackers were able to gain access because some customers reused old passwords, biotech company 23andMe said.