How artificial intelligence is revamping customer call centers
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Everyone gets angry over customer service call centers – both the customers frustrated at having their complaints heard and resolved, and the employees who are on the receiving end of callers’ ire. That’s when an AI bot can step in to cut waiting time and help defuse the situation. Correspondent David Pogue talks with the founders of Gridspace, whose artificial intelligence customer service agent, named Grace, fills in for human agents at more than 100 airlines, banks, hospital chains and phone companies.
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Prominent members of Mexican drug cartels are using Twitter to recruit new members, send warnings to rival gangs, post gory images and videos, and glorify the narco lifestyle. Some of these accounts were banned by Twitter’s safety team between 2012 and 2015, but they have been reinstated since Elon Musk bought the company last year. …
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